{"id":3048,"date":"2020-05-22T10:36:54","date_gmt":"2020-05-22T10:36:54","guid":{"rendered":"https:\/\/www.casadesantaanadabeira.com\/?page_id=3048"},"modified":"2026-09-30T18:14:40","modified_gmt":"2026-09-30T18:14:40","slug":"dispute-resolution","status":"publish","type":"page","link":"https:\/\/www.casadesantaanadabeira.com\/en\/dispute-resolution\/","title":{"rendered":"Dispute Resolution"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3048\" class=\"elementor elementor-3048 elementor-346\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-077e48c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"077e48c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8a9b120\" data-id=\"8a9b120\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d1169b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d1169b7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6012b8f\" data-id=\"6012b8f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-082bfaa elementor-widget elementor-widget-text-editor\" data-id=\"082bfaa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div style=\"max-width: 900px; margin: 40px auto; padding: 0 20px; font-size: 16px; line-height: 1.8; text-align: left;\"><h2>Alternative consumer dispute resolution<\/h2><p>If you have a question or complaint about your stay at <strong>Casa de Santa Ana da Beira<\/strong>, please contact us at <a href=\"mailto:info@casadesantaanadabeira.com\">info@casadesantaanadabeira.com<\/a> so that we can look into the matter.<\/p><h2>Dispute resolution body<\/h2><p>In the event of a consumer dispute, you may contact <strong>CNIACC \u2014 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/strong>, subject to its jurisdiction and applicable rules.<\/p><p><strong>Address:<\/strong> Rua D. Afonso Henriques, 1, 4700-030 Braga, Portugal<br \/><strong>Email:<\/strong> <a href=\"mailto:geral@cniacc.pt\">geral@cniacc.pt<\/a><br \/><strong>Website:<\/strong> <a href=\"https:\/\/www.cniacc.pt\/pt\/\" target=\"_blank\" rel=\"noopener\">CNIACC<\/a><\/p><p>Please consult the CNIACC website for current information on its jurisdiction, submitting a complaint and procedures. You can also find <a href=\"https:\/\/meiosral.justica.gov.pt\/Meios-RAL\/Centros-de-Arbitragem\/Encontrar-um-Centro-de-Arbitragem\" target=\"_blank\" rel=\"noopener\">arbitration centres on Portugal\u2019s Justice portal<\/a>.<\/p><h2>Complaints book<\/h2><p>The <a href=\"https:\/\/www.livroreclamacoes.pt\/inicio\" target=\"_blank\" rel=\"noopener\">Portuguese Electronic Complaints Book<\/a> is available online.<\/p><p>For the house\u2019s contact details and location, see our <a href=\"https:\/\/www.casadesantaanadabeira.com\/en\/contactos\/\">Contact page<\/a>.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7559e07 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7559e07\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-53d6f7b\" data-id=\"53d6f7b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a895471 elementor-widget elementor-widget-heading\" data-id=\"a895471\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Aguardamos por si!<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99a7c5f elementor-widget elementor-widget-image\" data-id=\"99a7c5f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"67\" src=\"https:\/\/www.casadesantaanadabeira.com\/wp-content\/uploads\/2020\/05\/trace.svg\" class=\"attachment-large size-large wp-image-272\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Alternative consumer dispute resolution If you have a question or complaint about your stay at Casa de Santa Ana da Beira, please contact us at info@casadesantaanadabeira.com so that we can look into the matter. Dispute resolution body In the event of a consumer dispute, you may contact CNIACC \u2014 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":930,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-3048","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.casadesantaanadabeira.com\/en\/wp-json\/wp\/v2\/pages\/3048","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.casadesantaanadabeira.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.casadesantaanadabeira.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.casadesantaanadabeira.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.casadesantaanadabeira.com\/en\/wp-json\/wp\/v2\/comments?post=3048"}],"version-history":[{"count":4,"href":"https:\/\/www.casadesantaanadabeira.com\/en\/wp-json\/wp\/v2\/pages\/3048\/revisions"}],"predecessor-version":[{"id":3054,"href":"https:\/\/www.casadesantaanadabeira.com\/en\/wp-json\/wp\/v2\/pages\/3048\/revisions\/3054"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.casadesantaanadabeira.com\/en\/wp-json\/wp\/v2\/media\/930"}],"wp:attachment":[{"href":"https:\/\/www.casadesantaanadabeira.com\/en\/wp-json\/wp\/v2\/media?parent=3048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}