Alternative consumer dispute resolution
If you have a question or complaint about your stay at Casa de Santa Ana da Beira, please contact us at info@casadesantaanadabeira.com so that we can look into the matter.
Dispute resolution body
In the event of a consumer dispute, you may contact CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, subject to its jurisdiction and applicable rules.
Address: Rua D. Afonso Henriques, 1, 4700-030 Braga, Portugal
Email: geral@cniacc.pt
Website: CNIACC
Please consult the CNIACC website for current information on its jurisdiction, submitting a complaint and procedures. You can also find arbitration centres on Portugal’s Justice portal.
Complaints book
The Portuguese Electronic Complaints Book is available online.
For the house’s contact details and location, see our Contact page.
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